Terms and Conditions

These are valid for all our contracts regarding deliveries and other services.

I. Orders and contracts

1. All contracts with our customers must be in writing.
   
2. We reserve the right to accept any contract.
   
3. We confirm that we have received your order always in writing.
   
4. The confirmation that your order has been received does not represent a binding acceptance of your order.
5. Amendments are only binding if they are verified by us in writing.

II. Prices

1. Our pricelist is not binding. Orders and agreements as well as agreements regarding deliveries or services are only binding if they are in writing.
2. All indicated prices include the applicable VAT.
3. All prices are for the goods only and do not include the cost of delivery.

III. Payments

1. All payments must be made in advance.
2. The delivery of goods is only made after your payment has been accredited to our account.
3. The goods remain our property until the payment has been made in full.

VI. Guarantee/Warranty of goods

1. An important difference between guarantee and warranty is as follows:
   
   • Guarantee: ensures an unconditional compensation for damaged goods, given by the manufacturer usually for the duration of 1 year. In contrast to the warranty which is valid under the law, a guarantee is a promise voluntarily granted above the legal requirements that the goods or services are free of defects for a certain period of time.
   • Warranty: defines a temporary repair commitment only for defects which already existed at the time of the sale, given by the dealer for the duration of 2 years. Warranty is a legally arranged, that is, automatically applicable, strict liability for purchase or service contracts. The dealer is responsible for ensuring that the item or service at the time of delivery is free of faults.
2. The guarantee/warranty of goods is subject to the applicable German laws.
3. The liability of faulty goods lies with the manufacturer and lasts one year, starting with the receipt of goods by the customer.
4. We warrant the products sold by us for 2 years in case of new and 1 year for used goods, beginning with the receipt of goods by the customer or his representative.
5. After delivery and receipt of goods, you have the right to have defective goods reworked in the first instance and, should this not be possible, to have them replaced by new goods.
   If the legal requirements are fulfilled, you have the legal right to reduction of price or cancellation of order as well as compensation.
6. Damage due to wear is not subject to liability as a defect.

VII. Revocation-rights for end-users (consumers)

You may revoke your contract in writing (by letter or e-mail) within 14 days, without giving reasons, or - if the goods are delivered before the deadline - by returning the goods to us. The time limit begins after receipt of this notification in writing, but not before you have received the goods. It does suffice if you send the goods or your written revocation-notice to:

Reinhard Mueller
Thürmchenswall 27
50668 Köln
or by eMail: info@electricwheels.de
within the above stated revocation period.

Consequences of your revocation:

1. In the case of an effective revocation the mutually received benefits and any benefits (eg interest) are to be returned. If you can not return the received goods in whole or in part only or in a deteriorated condition, you must pay us compensation for the loss of value.
2. With the surrender of goods this does not apply if the deterioration of the goods is only due to their examination as it would have been possible in a retail store.
3. You can avoid the obligation to pay compensation for deterioration of goods caused if you do not treat the goods as your property and avoid everything that could reduce its value.
4. Transportable goods are to be returned at our risk. You have to bear the cost of returning the goods if the delivered goods are the goods ordered by you and if the price of the goods to be returned does not exceed 40 €. For amounts of more than 40 € we will bear the cost of the return.
5. Otherwise the return is free of charge. Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send us your revocation-notice, or the goods to us with their receipt.

• Goods that are produced according to customer specification
• are clearly tailored to yourpersonal needs

VIII. Battery Ordinance

Because of this regulation, we are required by law to take back and dispose of the batteries we sell to you properly. To do this, just send us the goods to be disposed.

IX. Manufacture of electric bicycles, e-bikes and pedelecs by the custumer

The customer bears the full legal responsibility for the manufacture of his or her electric bicycle, e-bike and pedelec.
Because we sell our products worldwide, the customer him- or herself must ensure that the respective legal provisions concerning the manufacture and use, especially on public roads, are adhered to.

IIX. Links to other sites

Those on our website contained links take you to publicly available sites, their content is not created by us. Therefore, we are not responsible for the content of these sites, or for the correctness of the information contained on these pages. You should read the 'terms and conditions of use' of these sites carefully. By clicking on a 'link' to another web page on the website of electricwheels.de, we do neither claim the content of these pages as our own nor endorse the content of these pages.